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If
you have questions about AyRecovery
product registration (activation),
Click
here.
If you have a basic question
about AyRecovery, most likely
you will find the answer in
AyRecovery FAQ. AyRecovery FAQ
provides the general information
about AyRecovery. |
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| For further problems
and solutions, please
contact with us for online
support through |
| Anyue
Customer Support
Department |
| Hours
of Operation: |
9AM-6PM
Beijing Time, Monday-Friday |
| E-mail: |
support@ayrecovery.com |
| Phone: |
+86-25-84274992 |
| MSN: |
support@ayrecovery.com |
| Skype: |
anyue_support |
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| AyRecovery
Frequently Asked Questions |
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1. |
What
is AyRecovery? |
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2. |
What
is the different between AyRecovery
Professional and Enterprise? |
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3. |
How
does AyRecovery work? |
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4. |
What is a snapshot? |
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5. |
How
many snapshots can I take with AyRecovery? |
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6. |
Can
I take a new snapshot when I reboot
my PC? |
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7. |
Can
I take a new snapshot before I setup
a new program? |
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8. |
Can
I delete snapshot? |
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9. |
How
much disk space each snapshot take? |
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10. |
What
kind of PC problem can AyRecovery
solve? |
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11. |
Can
AyRecovery restore formatted drives? |
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12. |
Why is AyRecovery different
from backup software? |
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13. |
Can
I still use AyRecovery to fix my PC's
hardware problems? |
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14. |
Is AyRecovery a replacement
of my backup software? |
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15. |
I
didn't have AyRecovery installed,
I am having problems with my PC, can
I use AyRecovery to recover files
or system? |
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16. |
What is the difference
between AyRecovery and Ghost? |
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17. |
What is the difference
between AyRecovery and Deep Freeze? |
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18. |
What
operating systems are supported by
AyRecovery? |
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19 |
What
file systems are supported by AyRecovery? |
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20. |
Does
AyRecovery support Windows XP 64? |
|
21. |
Does AyRecovery Support
Linux? |
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22. |
Can
I install AyRecovery on servers or
RAID drives? |
|
23. |
Can
I install AyRecovery on dual boot
systems? |
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24. |
Does
AyRecovery support silent setup? |
|
25. |
Can
I deploy AyRecovery with Symantec
Ghost or other imaging software? |
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26. |
How
can I restore my system when it won't
even boot into Windows? |
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27. |
If
I don't like the snapshot I restored
to, can I go back? |
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28. |
I
forgot my AyRecovery password, how
can I recover the password? |
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29. |
Can
I hide AyRecovery program interface
from end-users? |
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30. |
Can
I defrag a AyRecovery protected system? |
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31. |
How
do I activate my copy of AyRecovery? |
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| 1. |
What
is AyRecovery? |
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AyRecovery is a PC rollback
software. It allows your PC
to go back in time, in process fix
any current problems. |
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| 2. |
What
is the different between AyRecovery
Professional and Enterprise? |
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AyRecovery Professional allows up
to 1,000 snapshots. AyRecovery Enterprise
adds a remote management console to
AyRecovery Professional clients. You
can remotely manage the client computers. |
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| 3. |
How
does AyRecovery work? |
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AyRecovery allows you to take snapshots
of your PC. You can recover files
from snapshots or restore system to
snapshots. |
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| 4. |
What
is a snapshot? |
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Theoretically speaking, a snapshot
is a map of the hard drive sectors
and the map's indexing system. Practically
speaking, a snapshot is a "picture"
of the PC at the time. |
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| 5. |
How
many snapshots can I take with AyRecovery? |
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AyRecovery supports 1,000 snapshots. |
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| 6. |
Can
I take a new snapshot when I reboot
my PC? |
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Yes, you can create a "snapshot
& restart" schedule. |
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| 7. |
Can
I take a new snapshot before I setup
a new program? |
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Yes, you can create an event based
snapshot schedule. You can define
any event to trigger a snapshot. |
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| 8. |
Can
I delete snapshot? |
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Yes, simply as select and click. |
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| 9. |
How
much disk space each snapshot take? |
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Theoretically, AyRecovery does not
take any hard disk space to create
up to 1,000 snapshots; However, each
snapshot might contain different amount
of user data; therefore each snapshot
size might differ. |
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| 10. |
What
kind of PC problem can AyRecovery
solve? |
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AyRecovery can fix any kind of PC
problems, as long as it's software
problem and as long as you have a
good snapshot, you can always get
back to it. |
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| 11. |
Can
AyRecovery restore formatted drives? |
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Yes, but at the time of formatting
the drive, AyRecovery needs to be
installed and enabled. |
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| 12. |
Why
is AyRecovery different from backup
software? |
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AyRecovery does not backup system
or files, therefore it does not require
a lot of space or extra devices to
run. In addition, AyRecovery can recover
files and system in seconds. AyRecovery
can also recover the system when Windows
won't even boot. Backup software cannot
do this. |
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| 13. |
Can
I use AyRecovery to fix my PC's hardware
problems? |
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No, AyRecovery is a software solution.
It can't fix any PC problems caused
by hardware failure. |
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| 14. |
Is
AyRecovery a replacement of my backup
software? |
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No, AyRecovery is not designed to
be a backup or replacement of backup
software. If you have some data that
you GOT to have, backup in multiple
places is still a MUST. |
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| 15. |
I
didn't have AyRecovery installed,
I am having problems with my PC, can
I use AyRecovery to recover files
or system? |
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No, AyRecovery is a pro-activate solution.
Not a reactive recovery solution. |
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| 16. |
What
is the difference between AyRecovery
and Ghost? |
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AyRecovery does not create system
backup images. AyRecovery protects
your system and data based on what
it is. AyRecovery only takes seconds
to take snapshot, restore system.
AyRecovery does not require bootable
CD or Floppy to recover system. |
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| 17. |
What
is the difference between AyRecovery
and Deep Freeze? |
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Deep Freeze is a reboot & restore
solution. AyRecovery is does not have
to restore & reboot. But you might
configure AyRecovery to restore &
reboot. |
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| 18. |
What
operating systems are supported by
AyRecovery? |
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Windows 98, Windows ME, Windows 2000,
Windows XP Home/Professional |
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| 19. |
What
file systems are supported by AyRecovery? |
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FAT, FAT32, NTFS |
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| 20. |
Does
AyRecovery support Windows XP 64? |
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Yes. |
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| 21. |
Does
AyRecovery Support Linux? |
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The retail version of AyRecovery only
supports Windows OS. But we do have
a Linux version of AyRecovery for
OEM partners. If you are interested
in licensing Linux version of AyRecovery,
send your inquiry to support@ayrecovery.com |
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| 22. |
Can
I install AyRecovery on servers or
RAID drives? |
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No, AyRecovery is not a server product.
It's not designed to support RAID
drives. |
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| 23. |
Can
I install AyRecovery on dual boot
systems? |
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Yes, you need to select Custom Setup
and install AyRecovery in each OS.
check for details in AyRecovery User's
Guide. |
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| 24. |
Does
AyRecovery support silent setup or
network deployment? |
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Yes, check for details in AyRecovery
deployment whitepaper. |
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| 25. |
Can
I deploy AyRecovery with Symantec
Ghost or other imaging software? |
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Yes, check for details in AyRecovery
deployment whitepaper. |
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| 26. |
How
can I restore my system when it won't
even boot into Windows? |
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AyRecovery has a subsystem console
which works below Windows OS. You
can take snapshots and restore system
from there. To access subsystem console,
press HOME key when you see the AyRecovery
flash screen during reboot. |
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| 27. |
If
I don't like the snapshot I restored
to, can I go back? |
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Yes, you can go back and forth between
snapshots. |
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| 28. |
I
forgot my AyRecovery password, how
can I recover the password? |
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Our tech support has tools to help
you to recover your forgotten password.
For security concerns, we don't provide
the tool for download on our site.
Please contact support@ayrecovery.com
for help with password related issues. |
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| 29. |
Can
I hide AyRecovery program interface
from end-users? |
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Yes, you can hide both application
console and subsystem console from
end-users. |
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| 30. |
Can
I defrag a AyRecovery protected system? |
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No, you cannot defrag a AyRecovery
protected system. It simply won't
help, because AyRecovery filters all
the disk I/Os including the disk defragmenter's
I/O. But AyRecovery has a build-in
disk defragmenter, you can use it
instead. |
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|
How do I activate my copy of AyRecovery? |
| 31. |
| |
you might find AyRecovery activation
info on this page:
http://www.ayrecovery.com/registration.php |
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